Help & Information
At SparkleMode, we want you to be happy with your purchase. If something is not quite right, you may request a return or exchange in accordance with the conditions below.
Returns
You may return eligible items within 14 days of receiving your order.
To qualify for a return, the item must be:
- Unworn and unused
- In its original condition
- Free from marks, stains, perfume, makeup or other signs of wear
- Returned with all original tags, packaging and accessories
Items that do not meet these conditions may not be accepted for return.
How to Request a Return
Before sending an item back, please contact SparkleMode with your:
- Name
- Order number
- Item(s) you wish to return
- Reason for the return
Once your return request has been confirmed, you will receive instructions for returning your item.
Please do not send items back without first contacting us.
Return Shipping Costs
Unless an item is faulty, damaged or incorrectly supplied, the customer is responsible for the cost of returning the item.
We recommend using a tracked postal or courier service, as SparkleMode cannot be responsible for returned parcels that are lost or damaged in transit.
Original delivery charges are generally non-refundable unless required by applicable consumer law.
Exchanges
If you would like a different size, colour or product, please contact us within 14 days of receiving your order.
Exchanges are subject to stock availability.
If your preferred replacement is unavailable, we may offer you an alternative product or a refund.
Customers are normally responsible for return postage for exchanges unless the original item was faulty, damaged or sent incorrectly.
Refunds
Once your returned item has been received and inspected, we will notify you regarding your refund.
Approved refunds will be issued to the original payment method.
Please allow several business days after the refund has been processed for the funds to appear in your account, depending on your bank or payment provider.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible after delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs showing the fault, damage or incorrect item where applicable
Where an item is confirmed to be faulty, damaged or incorrectly supplied, we will arrange an appropriate replacement, refund or other remedy in accordance with your statutory consumer rights.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return once opened, worn or used.
These may include:
- Earrings and other pierced jewellery
- Personalised or customised items
- Items showing signs of wear
- Items returned without their original packaging or tags
- Gift cards
- Items that cannot be returned for hygiene reasons once their protective seal or packaging has been removed
This does not affect your rights where an item is faulty, damaged or not as described.
Sale Items
Sale or promotional items may be returned where eligible under this policy unless they were clearly identified as non-returnable at the time of purchase.
Your statutory rights are not affected.
Your Consumer Rights
Nothing in this Returns & Exchanges Policy limits any rights you may have under Irish or European Union consumer protection law.
Where applicable, consumers purchasing online may have a legal right to cancel their purchase within the statutory cooling-off period, subject to applicable exclusions.
Contact
If you have any questions about a return, refund or exchange, please contact SparkleMode through the contact details provided on our website.
Website: https://sparklemode.ie/
